Closes:22 Jan 2024
Title: Fundraising Administrator
Reports to: Head of Fundraising
Contract type: Permanent
Hours: Full-time or part-time hours would be considered for the right candidate. Some event attendance at evenings and weekends will be required.
Location: The IMNDA operates a hybrid-working model on completion of a probation period with a combination of remote and in-person (Dublin 8 office)
Salary: €30,000 - €32,000 per annum (DOE and pro-rated for part time)
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Role Description
As a Fundraising Administrator, you would work closely with a friendly and committed fundraising and communications team on a range of campaigns including Drink Tea for MND, Voice for MND and Walk While You Can as well as supporting our community fundraisers. You would assist the fundraising teams in developing, administering and maintaining relationships with our many fundraisers and donors.
Key duties and responsibilities:
Supporter relationships
Be the point of contact for our fundraisers and donors, providing the highest standard of donor care through a warm, engaging and compassionate attitude
Maintaining and building relationships with supporters to achieve best retention through phone, email, and post
Recruit and coordinate fundraisers for a calendar of existing community challenges and events
Manage the fulfilment and sending of campaign/supporter fundraising materials AND packs
Support corporate fundraising efforts, particularly in the coordination of staff-led events and internal fundraisers
Field and respond to supporter requests/enquiries in a timely manner
Display excellent customer service standards across all channels
Enter all relevant details into CRM; Salesforce accurately
Fulfilment of ad hoc supporter requests as required e.g. arranging cheque presentations, ensuring thank you wall is up to date and linking in with community volunteers.
Finance Admin
Accurate processing of donations through Salesforce Database and web platforms, including inputting of financial details and set up of donation batches
Opening and sorting of post and process any walk-in donations according to IMNDA financial procedure.
Donor Information Administration
Input and maintain accurate data on Salesforce database (CRM)
Process, track and acknowledge donations to ensure accurate processing and income assignment, and appropriate and timely acknowledgement of gifts
To comply with the IMNDA’s policies and procedures, relevant professional codes of conduct and standards, regulation and legislation governing charities activities, including Data Protection and GDPR.
Person Specification
A friendly, warm, empathetic person with an interest in the charity sector who enjoys working in a team but can also work independently
Strong empathy with compassion for the IMNDA
A good communicator who has an excellent written and verbal communication skills.
An organised administrator who is good at managing more than one task at the same time and has very strong attention to detail
A self-starter with the ability to learn detailed processes and implement.
A team player willing to work collaboratively and flexibly to achieve common goals
A desire to learn and develop your fundraising knowledge.
Qualifications and Experience
1 years' experience in a fundraising/customer care role, including inbound and outbound phone experience, with a proven track-record of data entry and working against timescale and deadlines
The IMNDA welcomes applicants at all stages of their career
Excellent and accurate administrative and analytical skills with strong working knowledge of Microsoft Office products, particularly Excel and Word, and knowledge of Salesforce is an advantage
Excellent and engaging communication (verbal and written) and interpersonal skills with an ability to build relationships with supporters and co-workers
Professional and warm telephone manner.
General
Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the IMNDA at any time after discussion with the post holder.
Benefits
25 days Annual Leave per annum or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve
Defined Contribution Pension Scheme (on completion of probationary period)
Cycle to Work Scheme
Employee Assistance Programme (EAP)
Shut down period over Christmas